For agencies & service businesses
Lost Yet Another Client and Didn't See It Coming?
We build retention systems for service businesses. So you stop losing clients and can finally grow again.
Why you need a retention system
Where you are now
With a retention system
You generate more profit per client
You can pay more to acquire clients
You create the foundation for growth
We build your retention system
We analyze your business. We fix what's broken and build what's missing. Done-for-you retention systems.
Focus and build recurring revenue
Most agencies have bloated offers with optional services the team can't consistently deliver. We clean up your offer, focus it on what drives results, and structure it around recurring value that keeps clients engaged long-term.
Stop selling what you can't deliver
We align your sales process with what delivery can actually achieve — so clients arrive with the right expectations and the right fit.
Set the relationship up to win
We build a structured onboarding that manages expectations, establishes communication patterns, and gets clients to results fast.
Results first, but not results only
Strong results are the foundation — nothing replaces them. But results alone don't retain clients. We also fix how your team communicates, reports, and builds relationships, so clients stay even through the inevitable rough patches.
Right-sized terms and contracts
We design contract terms that give you enough time to deliver results, structure payment terms that work for both sides, and clean up the admin that creates unnecessary friction.
How it works
Start with a free assessment. Then choose the level of support that fits.
Free Churn Assessment
We look at your numbers together. Where are you losing clients, why, and what's it costing you?
Book Your Free AssessmentRetention Audit
We go deep on every part of your retention system — offer, sales, onboarding, delivery, contracts — and identify the highest-leverage fixes.
Retention System Build-Out
We implement changes and build what's missing with your team. First results in weeks, substantial lift typically in 2-3 months.
Retention as a Service
We continuously oversee, run and improve all parts of your retention system.
This is for you if
- You run an agency or retainer-based service business
- You're doing $1M+ in revenue
- You're acquiring clients but revenue stays flat because you keep losing them
ROI Calculator
See what fixing your retention is worth.
Stop losing clients.
Take the first step to fix the leaky bucket and grow your business.
Frequently asked questions
How long does this take?
Once we have started the retention audit, we will implement quick wins immediately. Expect your retention rate to go up within 1-3 months, depending on the contract terms with your existing clients and your team's ability to adapt.
What does it cost?
The retention audit is $1,999. The retention system build-out is $3,000 to $5,000 per month. Check our ROI calculator to see what reducing churn means for your business.
Do you work with my team or replace them?
We work with your team. We're not a replacement for your account managers or delivery leads — we build the systems and processes they operate within. Your people do the work, we make sure the structure supports retention.
What if our churn is caused by bad results?
Then results are where we start. But in our experience, poor results are rarely the full story. Communication breakdowns, misaligned expectations from sales, and weak onboarding are almost always contributing factors — and often the ones that actually trigger the cancellation.
How is this different from hiring a client success person?
A client success hire manages relationships. We build the system that makes retention structural — across offer design, sales, onboarding, delivery, and contracts. A CS person works inside your current system. We fix the system itself.
Benjamin Lander
Three-time bootstrap founder. Built and runs three service businesses doing eight-figure revenue. Everything on this page comes from what we learned scaling our own businesses and advising dozens of agencies on operations and growth.